Cancellation & Service Policy
1. Customer Service & Support
Ginivo provides AI-driven automated communication services for business owners and their end-customers. While we strive to provide a continuous and reliable service, we do not guarantee uninterrupted support and may update or modify service features at our discretion. Ginivo shall not be liable for service interruptions caused by third-party platform failures (e.g., Meta, Google, OpenAI) or other events beyond our reasonable control.
2. Accuracy of AI Responses (Hallucinations)
The Service utilizes artificial intelligence to generate responses. You acknowledge that the AI agent may occasionally generate incorrect, misleading, or entirely fabricated information ('Hallucinations'). Ginivo bears no responsibility for the accuracy, reliability, or consequences of any incorrect information provided by the agent to your customers.
3. User Responsibility
As Ginivo acts as an automated intermediary, the User (the account owner) is solely responsible for setting the cancellation rules (e.g., notice periods) within their connected calendar or platform. The AI agent will attempt to follow these rules, but the User must monitor all cancellation requests to ensure accuracy.
4. Technical Errors & AI Misinterpretation
While we strive for precision, the AI agent may occasionally misinterpret a cancellation request from a customer. The operators of Ginivo are not liable for any lost business, missed appointments, or scheduling conflicts resulting from such errors. The User is responsible for manually verifying and correcting any scheduling changes within their calendar.
5. Subscription & Cancellation (Paying Users)
For paying users, subscriptions may be cancelled at any time. Upon cancellation, the service will remain active until the end of the current billing period. Please note that no partial refunds will be issued for unused time within a billing cycle. To cancel, you must send a request to joseph@ginivo.ai and receive an official confirmation email.
6. Service Termination
Design Partners and users may disconnect the AI agent at any time by removing integration permissions from their Google, Instagram, or WhatsApp accounts. Upon service termination, Ginivo will cease accessing your Google Calendar data, and any cached scheduling information will be handled according to our Privacy Policy. Following the disconnection and our confirmation, the agent will cease its activity at the scheduled conclusion of the service period.
7. Limitation of Liability & Financials
Ginivo is not responsible for any refunds or financial disputes between the User and their end-customers. We shall not be liable for any financial loss, scheduling conflicts, or reputational damage resulting from the use, cancellation, or termination of the service, whether due to technical constraints or user actions.
8. Contact Us
For questions regarding scheduling, cancellations, or data removal, please contact joseph@ginivo.ai.